and to add, by the time you get to speak with an agent at the airport, you have either been rebooked cuz you called while waiting or you have all your options already laid out for the agent

and

by the time you are all said and done and relaxing in the lounge (member or as a sponsored guest ) or at your airline provided hotel room, "others" from your very same flight are pulling a dykwia hissy fit at whatever airline employee they can find