FlyerTalk Forums - View Single Post - EWR Rant and possible solution [EliteAccess failures]
Old Dec 3, 2009 | 12:02 pm
  #19  
PSU Mudder
 
Join Date: May 2006
Location: PHL/EWR
Programs: UA, AA
Posts: 1,821
Originally Posted by sbm12
Not true at all.

The TSA only handle passengers once they arrive at the TDC checkpoint. Prior to that it is up to the airport or airlines to manage and route the passengers. Essentially that puts the onus on the maroon coat folks and they do a pretty poor job in general. They are contractors for CO and CO should do something to fix the problem.

It won't help when the TSA decides to shut down a checkpoint or otherwise shift resources around but there are things that CO can do to ameliorate the situation.
If the TSA would have more than half the metal detectors or xrays open once in a while, that would help. I've never seen the checkpoints fully staffed, and that's what causes the line. The maroon coats just screw it up further.
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