Originally Posted by Ray_Traveler

I am a Business Traveler but never traveled with air Tran in US. This time I have old mother in law and father in law visiting from overseas not being able to speack a word in English. One is 66 the other 70 years old.

I got them a ticket from Atlantic City (Flight 965) to Atlanta and flight 67 to SFO. Due to whatever the reason was the original flight delayed and therefore they missed flight 67 from Atlanta. These two old non English speaking people were wondering at the airport, They called me up and I tried to speack to gate agents, they clearly said they won't talk to me and I here these two desperate people running around no one from "air Tran" was willing to help them out by talking to us to translate and help them to find a Hotel until tomorrow. I called the number (call center) they were not willing to help after 20 minutes discussion I asked to talk to a supervisor or manager. I explained the situation and was told there is nothing they can do they are just in a call center. The supervisor's name was Dustin clearly said there is nothing they can do and they apologize for inconvenience. My father in law has serious heart condition. I am sitting at hotel in Chicago not knowing what to do. Found a good Samaritan to help them to be able to get a ride and go to a hotel.

This airline agents should be ashamed of themselves. Inhumane way of treating customer.

I am so disappointed and unhappy with this airline. I will blog and report this to BB and news. We need service. We need caring in these cases. We don't trust air Tran to be bale to handle situations as simple as helping two elders to regarding delay that is not their fault at all and not willing to help at all.

Never trust air Tran.