I have had this happen on a number of occasions. They gladly take it off the bill but I have to go down to the front desk when I check out to get it taken off. One of the few Marriotts which did not do this was in Marble Arch in London.

I don't get it, each night when you get on the internet you must go through the acceptance screen. They should know whether you have used the internet or not. But why do they still charge us?

This just happened to me this week at the Tyson's Corner Marriott. I never used the internet the first day I was there, but when I got my bill they had me down for all three days.