Originally Posted by
Paint Horse
I had been with AT&T since the bag phone days. I finally switched to Verizon last week.
I had AT&T for about six or seven years. When Cingular took over, it really went to crap.
When I alerted them to poor Canadian service, they just blamed it on Rogers. After reminding them that I pay Cingular, not Rogers, they didn't do a damn thing.
Shortly thereafter, I couldn't get a simple voicemail notification, and I missed a very important one about a family member. That's when I abandoned Cingular and went to Verizon.
Not going to say everything is rosy with Verizon, but it is a lot better. Their customer service is pretty good. I had a BlackBerry Storm 1, and numerous problems with it. They ended up replacing it very recently.
While AT&T does have the iPhone, of late Verizon seems to be trying to be the smartphone leader. Looking forward to their smartphone releases in 2010.