I have tried a couple of times to work with them, they are a different animal and march to a different beat, part of this has to do with them being a resort and just rebranding. Several people that I work with have tried to stay there with the same result.

Being Elite doesn't seem to mean anything to them.

Like others have said, give them some time and let them get indoctrinated. In the mean time stay at the Vinoy, they already know how to treat Elites....

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Oracle Implementations .... Will Travel....