Well I thought I would see if the folks at Marriott were really serious about answering the e-mails sent to [email protected] and how long it would take them to respond. Well the results of the first two emails are in…..

I e-mailed them today (Saturday) about a PLT arrival gift of 500 points not posting from last week. In less than three hours I received and e-mail back which said the points had been added to my account and would show on line in a couple of days. Folks, this is very good response time and even more impressive since it is a Saturday afternoon.

I also e-mailed them one night this past week about not receiving e-mail confirmations when booking on the web (or for that matter on the phone) and sure enough I got an e-mail back first thing the next morning indicating they had forwarded the e-mail to the appropriate people. A second e-mail was received the next day from the TPF department (from a Marriott lurker) and they are looking into and trying to resolve the issue. To say the least, I’m impressed. While it is not the same as having an “official lurker” on the board, so far I would have to say the results are the very close.

If you have not tried the e-mail to resolve a problem, I would suggest you do so as they are responding very quickly. Nice job Marriott!!!


[This message has been edited by longing4piedmont (edited Mar 20, 2004).]