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Thread: Name on boarding pass not match to passport
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Old Dec 2, 2009 | 5:34 am
  #7  
Marco Polo
 
Join Date: Oct 1999
Location: HKG
Programs: CX DM, SQ, BA, TG, Sheba, VN, MPO since 1980
Posts: 1,058
this is the official line
-----Original Message-----
From: The Marco Polo Club [mailto:[email protected]]
Sent: Monday, November 23, 2009
To: Marco Polo
Subject: Re: ()

Dear Marco

Thank you for getting in touch with The Marco Polo Club.

This is to let you know that a passenger's name on a ticket must be exactly the same as shown on the travel document or the passenger may be denied boarding.

You may wish to contact your travel agent to add a remark in the reservation to indicate the full name of the passenger, while the check-in staff and immigration reserve the right to final decision whether they would accept the passenger for boarding.


Kind regards

Johanna Au
Customer Relations Executive
Reservations & Ticketing
The Marco Polo Club Service Centre
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