I sent this in today.

As a PM member I expect better treatment than this. I have now spent 2 hours on the phone with DL web support over the last 24 hours and a total of 3 hours since Friday. I have had 2 major problems and keep getting conflicting information each time I call and cannot get anything resolved. This is extremely frustration and as waste of my valuable time.

Problem 1 still no resolution:- I can log into my DL account with Skymiles number, last name and pin. When I click on my profile I get and error message saying: We are unable to retrieve your SkyMiles profile information at this time. Please try again in a few minutes

If I click on my Skymiles mileage I get the following error. System Unavailable We're sorry but this service is not available at this time. Please try again later.

I have called 6 times. Spoken with 3 supervisors and still have not received promised emails or call backs as to why I have the problem.