Good Day:
Out of fairness I have to report that the issues I shared with this forum and the Ritz Carlton Management about my stay were answered right away by the Ritz Carlton the same day I checked out.
Furthermore as a goodwill gesture I received an invitation to come back on a complimentary basis and experience the Ritz Carlton Laguna Niguel as it should be.
I must say the gesture is greatly appreciated as I did not ask or request any compensation.
Furthermore everything is there to make it a memorable positive experience for everybody.
In response to Keeton's welcome input I must say that whether staying on a "complimentary" or a "paid" stay the customer should not have to experience a downgrade on what is the cost of doing business.
Let's imagine a reward marketing program offering it's best customers the lowest possible product quality as a way to build business and advertising it!!!