Old Nov 30, 09, 8:46 pm
  #6  
courcoison
 
Join Date: Aug 2005
Posts: 168
Good Day:

Out of fairness I have to report that the issues I shared with this forum and the Ritz Carlton Management about my stay were answered right away by the Ritz Carlton the same day I checked out.

Furthermore as a goodwill gesture I received an invitation to come back on a complimentary basis and experience the Ritz Carlton Laguna Niguel as it should be.

I must say the gesture is greatly appreciated as I did not ask or request any compensation.

Furthermore everything is there to make it a memorable positive experience for everybody.

In response to Keeton's welcome input I must say that whether staying on a "complimentary" or a "paid" stay the customer should not have to experience a downgrade on what is the cost of doing business.

Let's imagine a reward marketing program offering it's best customers the lowest possible product quality as a way to build business and advertising it!!!
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