Hi All,

I travel some for work and a buddy of mine told me about these forums but I haven't gotten around to checking them out until now.

I just rented a car from Dollar at DFW for 24 hrs and I ended up returning it over an hour late. The original rental, including taxes and fees was supposed to be $51. I was supposed to return at 9:41 PM. I returned at 11:10, didn't get to the counter until 11:30 due to a line. Total rental ended up being $95 due to a full day of upgrade, $12, a full day of tolltag ($9) and the rest in taxes in fees. I attempted to reason with the manager, telling him that I'd be more than willing to pay an extra $10 but I felt like paying almost the entire rental fee for returning 1 or even 2 hours late was just unconscionable. He refused to budge.

Is this a standard practice? Do all Companies do that? Was I unreasonable in feeling like this is just plain excessive? It's not like I could re-rent the car tonight either way. I am definitely done with Dollar for good. Weigh in and let me know if this is industry standard. Thanks much.

BG