Originally Posted by
TWA Fan 1
And that was one of the first things to go when Kellner acceeded to the top. Quickly, he put an accent on cutting costs and adding revenue by reducing the value to the customer.
On the surface, this strategy should have worked brilliantly, but CAL's financial performance has not improved substantially under Kellner's tenure, and its reputation as the exceptional airline has suffered mightily.
So, in comparing the "product-first" mentality of Bethune vs. the "bottom-line first" mentality of Kellner that you speak of, what do you see on the horizon with Smisek? He already came out in the media and said that meals at mealtimes might be gone soon, so I am curious to see what you and others are anticipating...
This is a great thread...^