Say what you will about Larry, and I personally applaud him, but he LISTENED to his customers. How many other CEOs read their own email and then call the sender?

Yes, the DOs were great (We attended all four). If there is one thing I take from that, it is the people of CO. I did not meet one who did not like his/her job. They are happy people and would not be if Larry treated them poorly. Yse, the customer is first, but the employee dedication and loyalty is what makes CO a great airline.

I suspect that if we asked Larry what he most wanted to be rembered for, I suspect happy employees would be high, or at the top of, his list.

Sondra and I will miss him and wish him well.