And that defines his tenure?

While I certainly appreciate his openness, and the couple of DO's I went to were a both informative and lot of fun, a couple of customer entertainment events doesn't make a CEO.

If you want to look for one thing that characterizes him, it's the fact that you had to bet him to hold the first DO in the first place. Remember he didn't even think some small number of people (50?) would come to such an event, when in reality many times that number were interested.

He was out of touch with his customer base then, and he was out of touch when he made the other decisions that TWA Fan and entropy mentioned.

It's good that he was able to retain many of CO's good qualities -- e.g., reliability, new fleet, and solid food service in the front cabin (cheese aside).