I'm glad they did that. I'm glad a few of us got to enjoy being flyer geeks and getting to talk to the CEO and other important folks in the company.

He was wrong to yank out so many F seats, wrong on BF co-pays, wrong on SDC fees, wrong on not having SBY priority by status, wrong on 50% EQM, no E+.... Many of these issues were fixed/mitigated but not without a TON of pushback from us. Appending "On behalf of my more than 40,000 coworkers" in front of every press release doesn't help employees be customer focused. WE-CARE is a joke, you pay a BF fare and get stuck with a INOP seat and have to fight to get 10k onepass miles?! Some CO employees (Scott) *DO* care about us customers and can straighten things out. But Scott shouldn't have to clean up every mess that we have, but its clear that nobody else in the CS hierarchy is up to the task.