Originally Posted by
BA5211A
How nice for you that you perceive dumping on premium customers by taking your frustrations out on them as permissable. If I took my frustrations out on my customers I'd be on the shortcut to getting sacked. But, I guess dropped several thousand dollars on a ticket doesn't buy manners - or class, in this particular case.
I didn't say that at all, but I did say it wasn't a sacking offence and, in my opinion, it's not. It should constitute a disciplinary hearing where the staff member(s) is told their behaviour is not acceptable and an improvement is called for.
You can't just sack somebody in the UK these days without running the risk of industrial tribunals, unfair dismissals, etc, etc.
Ah but of course it's much easier to blame lack of class isn't it.
But then scandal making and exaggeration are far more fun than the truth aren't they.