Originally Posted by
NewbieRunner
I agree with NickB that the *A office probably doesn't have the resources to investigate individual communication such as the one quoted by henry999 and that their main activities are not at the customer interface end.
I agree with
denCSA that 'Trying to get BD to do anything will just take too long...'. If they had the inclination, *A Help Desk could solve the whole thing in five minutes with two phone calls: one to Donington Hall to verify the new design and the other to whatever *A department sends 'internal' messages to all the member companies, with instructions for them to pass the word to their lounge dragons.
And by the way, where
are the main activities of a Help Desk if not at the 'customer interface end'???
cheers,
Henry