<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by keeton:
I like the new benefit when I arrive at a "normal" (late afternoon-early evening) hour. However, on more than one occasion when I have been on a delayed flight (which usually meant missing dinner) and arrived at the hotel very late, I have been greeted with "Sorry sir, room service is closed for the evening." In that situation, you can't get a meal _or_ the amenity. That box of water 'n chips would have been awfully good at that point!</font>
When that's happened to me and they haven't come through with the amenity, I've called them on it and collected $100. They are supposed to provide the amenity, period; the rules say nothing that excuse them if the guest checks in late for whatever reason. Read the Marriott Rewards Platinum fine print on Marriott.com for details of how this all works.