Miles Ethics Question
I am curious as to where folks will land on this one.
I recently received a receipt from a hotel for a stay in my name for which I was credited with points in the hotel's FF program. I have never been to this hotel, and upon calling, I learned that someone else with the same name as me checked into the hotel. At check-in, the other person didn't know their program number so the desk clerk looked it up, but inserted my program instead of the actual customer's. The points are enough to get me a free room which might cost $200 if I paid for it.
Several months have passed and given what came up during my call, it may be that the real customer travels a lot and has overlooked the points missing in their account.
So the question is: Should I call the program and point out the error?
And for those who say no, would your answer change if this instead involved $200 credited to my checking account?
Last edited by Mountain Trader; Nov 27, 2009 at 5:23 pm