FlyerTalk Forums - View Single Post - UA Directs all my e-mail to a personal rep for being a bad customer.
Old Nov 26, 2009 | 8:44 pm
  #45  
jetsfan92588
All eyes on you!
15 Years on Site
 
Join Date: May 2008
Location: Minneapolis
Programs: AA EXP, Hyatt Diamond, SPG Gold, GlobalEntry, Admirals Club, United Club
Posts: 2,095
Originally Posted by emanon256
I have sent in numerous compliments, and given out all of my GTEM cards this year, and this would be my 3rd complaint. 1 was for the broken foot rest, and the other was for a an incident in which UA contacted me and offered me compensation, when I didn't' complain.

In fact, in most of my e-mails to UA, I state that I do not want compensation, I am trying to recognize good work, or a way to improve. In my out box I have sent 11 all year, and some were just simple questions, more than half were compliments, 1 was about me wanting them to keep CR1s.
Originally Posted by Derek
Did you read the thread? In the words of the OP:
Get off your soap box. Stay in your seat when the seatbelt sign is on. The FA doesn't need to tell you it is on, it is the shiny, back-lit sign above your seat and every other seat in the cabin. In other words, Kettle, I would like you to meet Pot.
ya, well the OPs math doesn't make sense. Out of 11 emails, over half were compliments. thats at least 6, but we'll say 6. 1 was about CR-1s (thats 7). 3 were complaints-as stated earlier (thats 10). That only leaves 1, but OP says some were just simple questions implying 2 or 3 at least which leads me to question the number of compliments actually sent. I re-read my post and didn't realize that it could be interpreted as attacking. It's not meant to be. It's meant to be sort of a recommendation that more compliments may have kept this from happening. And I'm sorry you feel the need to insult my intelligence, but what the FA did was unacceptable regardless of the circumstances.
jetsfan92588 is offline