Originally Posted by
l'etoile
The moderators don't like closing threads. Discussion should continue on interesting topics, but all too often the personal attacks, the accusations that have already been addressed and general hostility give us little option. And the aggressiveness of posters causes others to not share their own experiences, which is unfortunate for us all.
I just wanted to note that some of the posts here are worthy of censure if not ridicule, to be honest. I don't think closing threads is the strongest detriment for posters not to share - it's absurd flames like those that are already present. Just my opinion.
Originally Posted by
mre5765
UA brings it on themselves.
A relative (an AC member, no status) recently visited, flying UA/UX metal. On the outbound, one bag was delayed. Not entirely UA's fault, since it was re-screened by the TSA in DEN as is the case for all flights from Canada. The bag was promised by 10pm, called at midnight when it still had not showed, and was offered a $150 cert. On the return, on UX, the plane needed to be re-balanced. Just for volunteering to move back, they give him a $100 cert. Ridiculous. If I had $100 for every time I moved in an RJ to re-balance, I'd have a $100K.
I agree that UA's compensation is often over-the-top and creates an unreasonable expectation for compensation. Earlier this year, I was credited 5k miles after complaining about repeated equipment swaps knocking me out of confirmed NC space, despite not asking for nor expecting compensation. (Of course, I also received no compensation last year for what was IIRC a 36-hour delay in receiving my bags - and I asked for compensation that time. Sure would have been happier with $150.) Some standardization in this regard would probably be a positive force, although assigning an e-mail nanny to a customer seems to move in the opposite direction.
At the same time, I'm not sure that the OP's request for compensation in either instance was unreasonable, especially given how CS/1KVoice responded to his initial complaint by basically implying he was lying about the alcohol shortage (as mentioned in another thread).