Software licensing can be a tough business. But if you're able to build a great product and acquire customers, it can be a rewarding business. The founders of Jelsoft, the company behind the popular vBulletin message board software, know that first hand....

Every company makes mistakes and on the internet, chances are your customers won't hesitate to let you know when you make one. There are a lot of ways to deal with unhappy customers and if you're looking to preserve your internet brand, giving your customers even more to be unhappy about probably isn't the best way to go about it