Be thankful the telephone system doesn't work the same way. Otherwise, we'd never be able to hang up and call back when we don't like the answer the agent is giving us
Originally Posted by
JeffS
Sometimes companies need to fire customers. Looks like the OP is on, as we would say in my company, a performance plan.
Agreed. Maybe UA needs a e-mail template that says:
"May we suggest AAnother AAirline for your future AAir travels?"