We spent one week there this past July and stayed over even longer due to the Montserrat volcano eruption. We found the staff and management very friendly and accommodating. The resort is beautiful and clean. (I even won a few $ in the Casino!!)
No real complaints...we had a good time. The restaurants were not awesome, but they do try. The only aggravation we had came from the main pool when a bunch of LOUD and obnoxious drunks carried on all afternoon. And that is NOT the hotel's fault!