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Thread: Mechanical issues, connection missed, prepaid hotel refund
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Old Nov 25, 2009, 9:34 am
  #9  
RCarverJr
 
Join Date: Jul 2009
Programs: DL Plat, YX Miles Exec, CO Plat, HH Gold
Posts: 33
Have had similar problems before and a lesson learned. Never rely on e-mail. If you can't cancel the one night automatically online (and receive a cancellation confirmation # right then), then make the call and get a cancellation confirmation via live reservation agent.
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