Originally Posted by
channa
This is a huge win for consumers because for once, the government is actually cracking down on a service provider for misbehaving. I think this is a good thing.
Originally Posted by
channa
The fine is a huge win for consumers because it sends a clear message that the airline cannot pass the buck in these situations.
Hardly. The fine is a fly to be shooed off of their shoulder. The cost in bad PR has already been paid and I suspect it was significant. The fine won't reinforce their already high motivation to not let it happen again. CO was punished for not thinking of and planning for EVERY eventuality under the sun, for not holding their subs hands and for getting screwed by the poor performance and decisions of other airlines. Real fair.
And yes, I'm a little biased because it takes profit out of my pocket. For what?