Originally Posted by
JudyJFLA
I just received my card today and it is the one with the gnome on it. I applied online for the annual fee card and received the one that is shown for the free card. I have a cardmember agreement that shows the annual fee and all other items list the 1 point per dollar. I sent in an email to customer service since I know I applied for the $69 card for the 4% which is the only way for value. The Balance transfer went through, so hopefully I can get the 5000 points plus 5000 opening and not the 2500.
Did you get your issue straightened out? And does everyone have the palm tree card who is charged the annual fee? I think they screwed up!
JudyJFLA
I've always had the palm tree one, even when I had the free card--they let me pick my design.
They did eventually fix everything (it took about a month), but at one point, when they switched my program to the one I originally wanted, they deleted all the Travelocity points I had already accumulated! Eventually they put those back as well, but it has been an experience.
If you were put in the wrong program, the best solution I found is to NEVER call the customer service number on the website or on the card. The overseas CS people are clearly locked into a very narrow script. Call 1-866-408-4064 and asked to be connected to customer care. They will connect you to CSRs based in the US that clearly have more flexibility in terms of what they can do for you.
PS:I can also confirm the amazing flexibility for this card--I just used 45k points to pay for my parents to go on a cruise for their anniversary with no hassles whatsoever. Now I just need to get my credit limit upped so I can stop making bi-weekly payments!