Originally Posted by
RadioGirl
On the one hand, it's possible that the TSA report just had the individual figures (17%, 32%, etc) and the reporter did a poor job of summing up.
On the other hand, gov't reports typically have an Executive Summary for the people who don't have time for the details. These phrases from the article sound like the headline sentences in such a summary, and they're attributed by the journalist to the report:
Nevertheless, I find it amazing that only 0.02% of the TSA workforce was incompetent enough miss out on bonuses completely. Note that 0.02% of 45,000 is 9 people. Those are pretty low standards. We could probably count more than 9 people (by position/airport, if not by name) who have been called "bad apples" by Blogdad Bob this year alone.
I do agree that there should be more strict standards. Customer service should play a role, what role I do not know (there are legitimate complaints, and not so legitimate).
However, one reason the numbers are so low is that a handful of employees are fired or forced to quit (they are given the option to resign, or be fired). If these employees had maintained their employment with TSA that number would be somewhat higher. And yes, I know for a fact, once someone resigns or is fired, they are no longer in pass.