Again a bust. I got the return receipt Saturday with some random name scribbled, though I did send it restricted delivery. And today I get a letter from the same Rep in Utah saying she will be responding on Mr. Marriott's behalf. (I am guessing ti was scanned since I send it to Corporate).

In the letter to Mr. Marriott, I stressed what I was out in time, loss of credibility, etc. and that the number one thing I was after was a sincere apology outlining exactly what they did wrong. That that was more important than any amount of money or points.

Her reply almost appeared like a form letter. It stated that I got the 50,000 points back for the two nights, the extra 25,000 points, and that the hotel assures her they refunded any and all additional and disputed charges (They still have not).

She then says that while she appreciates my request for additional compensation, that Marriott International believes that the above mentioned gestures of good will were fully adequate and appropriate for the problems I experienced. There for there will be no further compensation from the property or Marriott International related to this matter.

She closes in saying that they appreciate my patronage as hope I understand their position as well.

I am at a loss. The net of the additional charges less the refunds I did receive, plus the original charges, is basically what my initial charges were, after the discount I was supposed to receive. So basically I am 25,000 points ahead, and got the discount applied, that was already supposed to be applied. And a while mess of trouble and aggravation.

I think this is underly ridiculous, and when I find some free time will send the story to the travel magazines, but I am just shocked at their lack of response.

I feel that I really need to never stay at a Marriott Property again after this, which will be difficult as they have a lot of locations and many of them are good properties. But if the corporate office doesn't help when there is a problem, why risk it. Such a waste of already earning platinum for the next two year with the roll over nights.