Originally Posted by
channa
I dunno, but I've seen some of the cryptic stuff that CO agents have to enter to get you on an upgrade list, I could imagine this is tough as well.
Cryptic? I suppose since it isn't in particularly plain language. But it really isn't all that complicated:
Originally Posted by
Continental FAQ
Put a passenger on the upgrade list - This one depends on the status level involved:
6:123-FAQ$PLT#U will put passenger FAQ - a platinum - booked on CO 123 on the upgrade list. For a gold use GLD and for a silver use SLV. For a PR3 paper/promo upgrade cert use PR3 in the status field.
Originally Posted by
dan1431
This is not my experience to date, I have booked two award ticket, one far more complicated than the other and all CO agents have been on top of their game and willing to work with me to book the tickets.
If I saw availability on the ANA tool, CO saw the same availibily and in one instance, the agent saw availibity that I did not.
My experience has been the same as yours.
As a customer, I'd ask the agent to try long-selling the ticket at this point if they insist that they aren't seeing it in their system. If that comes back as unavailable then there are possibly shenanigans going on.
The suggestion that CO controls the technology so if it isn't working then they are willfully blocking things is an interesting one. I think that they have made the technology VERY functional in a very short amount of time and that it continues to improve on a pretty speedy pace. I'm willing to give them a bit more than three weeks of live systems before passing judgment in the negative.