When my travel needs required a night in Phoenix prior to a business trip the next day, I chose the Springhill Suites Phoenix Tempe/Airport as it was on the company’s list, and was “reasonable”. (As you may be aware, hotel rates in the Phoenix area begin to skyrocket in October.) My previous experience with Springhill was at Springhill Suites Phoenix Downtown. I expected the same service and amenities between the two; after all, they are both owned by the same franchise. I was wrong.

I will continue to recommend the Springhill Suites Phoenix Downtown as a great alternative to the more expensive hotels in the downtown Phoenix area. The staff is very friendly and attentive; the premises are clean; the location meets most needs; and, the price is moderate.

I would recommend, however, that the Springhill Suites Phoenix Tempe/Airport be avoided. The staff seemed to care less about the guests. The room, though clean, felt very cheap. The curtains were not made to cover the windows; just a foot or so on either side. (Mrs. AZ was able to rig them to cover most of the way.) The plumbing in the hotel was very noisy, so that you would wake up if your neighbor flushed. The bed was not comfortable. Finally, there was no closet... just a pole on the wall. Mrs. AZ made the comment that the Fairfield Inn Scottsdale North was much nicer... and cheaper!


[edited to fix URLs]

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Bob
[This message has been edited by AZ_MISMAN (edited 10-14-2003).]