Originally Posted by Starwood Lurker

SPG is piloting a new email communication program designed to take most of the guesswork out of knowing whether you’ve been upgraded before you check in. If you are selected as a test participant, you will receive an email the day before arrival indicating whether or not you have been upgraded. Please note that even if the pre-arrival email says you weren’t upgraded, the hotel will still make every attempt to do so right up to check-in.

The first hotel that will be using these pre-stay emails will be the Sheraton New York Hotel & Towers with seventeen others worldwide to soon follow suit. The first of these should be sent in the next day or so. Regardless, SPG looks forward to hearing from anyone here at Flyertalk that may be chosen to participate in this pilot program regarding how you feel about it and any suggestions that you feel could make it better…other than an absolute, guaranteed upgrade, that is.

Best regards,

William R. Sanders
Online Guest Feedback Coordinator
Starwood Hotels & Resorts Worldwide

[email protected]