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Old Nov 20, 2009 | 9:19 am
  #8  
peachfront
 
Join Date: Mar 2004
Location: MSY
Programs: NW Gold and now Delta Gold
Posts: 3,072
I guess if I ever thought about it at all, I assumed this to be the case for any loyalty program. The purpose is to attract good customers, not bad ones.

The internet is such a help to frequent travelers that we didn't have in days of old. We can just set up automatic bill pays to make sure that there's never a late payment. So we're never going to notice this "enhancement." I remember the days of trying to guess how much a bill might be that would come in while I was out of town and sending a check in advance for some random amount...

Originally Posted by sbm12
Correct. AmEx actually announced this a while ago, IIRC, and they're just bringing their credit products in line with their charge products. Of course, on the charge side you can buy the points back for a fixed fee and they only really go missing after the second month, but it is the same general concept.

I don't really have much of a problem with this. The points are a reward that you get for doing business with the company. If you are a bad customer (=don't pay on time) then they take away the reward.

So where's the problem?
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