Dear all,

I am totally confused with KLM/ FB ... now FB is acting beyond my understanding!

Last summer, I did a flight DFW to AMS. At DFW, I was offered to upgrade to Business class with a mix of miles and cash. I declined and instead, I upgraded my M fare to business class with only cash (370USD). At the beginning, FB only shown 75% of miles. But now...0% FB miles. I did contact FB but they said I hold a D fare (award ticket). I still have my Passenger receipt that show the price I did pay for upgrade and " Additional collection from M to D" in the text box.

How can I had a M fare and I did pay more and get 0% miles is beyond me!

Please advise.

aad665

PS DFW-AMS KLM Business service was on par with all majors (rare). It was a great (lot of sleep) and value for money.