Hi guys,
Just an update. I had a general email from lastminute.com saying that I would get a reply within 28 days. That was on the 15th Oct. Its now Nov 19th and nothing. Not even an email to say that it might take a little longer. Speaks for its self really.
Sounds to me like they are just going to try to keep delaying you from claiming the stay with your credit card company as a chargeback. A chargeback will get harder the longer you wait, so I wouldn't wait any longer.
Michael