FlyerTalk Forums - View Single Post - Invol downgrade compensation - for reference
Old Nov 19, 2009 | 12:19 pm
  #143  
bocastephen
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Originally Posted by adrianjc32
Sorry but you are incorrect. Many US carriers may struggle to oversell their premium cabins but they do when they can, obviously though only within pre-defined limits. I work with several colleagues who used to work at US carriers and they laughed in my face when I suggested that they did not oversell. I have also dealt with customers from a major US carrier who have selected to take a BA flight as the US carrier did not have a seat for them due to oversales.
The veiled insult against the quality of US premium cabins aside, I have worked at and still have contacts at US carriers and we did not deliberately oversell a premium cabin. In addition, CO management has posted on our forum that the premium cabin (even domestic F) is not deliberately booked over capacity.

Oversales occur, usually at the last minute due to equipment swaps, broken seats or air marshals - there are instances where IRROPS create an oversale situation where paid customers need to be accommodated after missing a flight - but none of these are examples of an airline saying "we have 24J seats, so we're going to sell 29J seats and see what happens".
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