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Old Nov 19, 09, 2:28 am
  #7  
imagineertobe
 
Join Date: Jul 2007
Location: DCA
Programs: AA, AS, Hyatt, National
Posts: 970
Grade: B

I like the award levels and selection on AA metal, but would like to see a lot more utilization of the oneworld alliance by offering online award ticket booking on partners.

Upgrades could go without the copays as well, to be in line with other carriers. I enjoy the ability to collect and use stickers to upgrade my travel on the flights that are most important to me, rather than automatically getting updated on all flights.

Customer service is stellar at the elite levels, and the program offers the most options for accruing mileage that I've seen. It would be nice to be able to use miles more easily and valuably for services other than air travel (cars, hotels, etc.).
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