The suite upgrade issue is obviously a big one for Platinums (count me in that list). I find it interesting how SPG handles this. In the event that an SPG Platinum doesn't get a suite upgrade, but can purchase one through the reservations number, the reservations person will take the initiative to call the hotel and arrange it.

Another option is to add it to the Platinum guarantee. At least we would then get some cash if they lie to us and we can prove it.