This thread is a familiar theme on the Marriott board. Marriott's own rules for platinum/gold elites state: "When you check in, we'll upgrade you to our finest available accommodations - whenever we can -at no additional charge." Yet previous posters have stated that in response to e-mail inquiries to Marriott Rewards as to why almost no suite upgrades, MR has responded that suite upgrades are not part of the program and so hotels are not required to give them. Clearly, "finest available accomodations" means suites by any normal definition. On the one hand Marriott has decided that it must advertise this benefit in order to compete with Starwood/Hilton. On the other hand, somebody at Marriott has decided that just because they advertise the benefit doesn't mean they have to live up to their word. In my opinion, a poor way to treat your best customers. They should either see to it that hotels provide the benefit, or remove it from the list of benefits. I suspect the only way this will change is if enough of us complain to Marriott or just switch to companies that deliver what they promise. This is from somebody who really likes Marriott, but who feels disappointed that they don't feel obligated to live up to their own words.