Hi all,

Nice to see some feedback. I guess it must have been my bad luck for both my inbound and outbound.

1) I thought that since they used an external ground handling at BRU, I could ignore that, but when checking in at ATL, I had the same response from 2 check-in agents and even from an agent in the SkyClub (though she did confirm that this should have been a benefit). As long as the computer does not print on the luggage tag the Priority label, they will not put the priority label. To me this is had not happened to me on any other ST carriers. I know that on AF/KL, this is normally printed as long as you are E+ or in Business. I know this is just to boost the ego tag, but still..

2+3) I know this is a general ST issue. (most probably the 2nd bag charge from KLM is a response to the one by DL). However, in general I do find it ridiculous that Elite members are requested to pay for a second bag or even the first bag (if on a purely domestic route). OW and *A does not have such rules for their elite members regardless which program they are in.

4) I knew it was ok the last time I used it, but was just a bit pissed off this time when told that I was not allowed to use it. But maybe it could be again my bad luck..

5) What I meant here is more of the greetings during general announcement (not personal greetings). I did not hear (except on one of my Delta Connection flight) any ref. to ST E/E+ members in general. It was always Medallion members. If I remember well, most other ST airliners will have a general greeting including other ST members. I can understand if it was a domestic flight, but for the international flight, it seems a bit inappropriate.

Anyway, after these recent experience with DL, it really did leave a bitter taste in the mouth. It also seems to me that ST is becoming worst compared to the rest.