Originally Posted by
Andy1369
Just wondering what UA's "old" call centers were like before the majority of them were outsourced to India? Were they helpful, nice, and understanding? Where were (are) they based?
How old do you want? My mother worked at a UA call center in Manhattan in the mid 1960s.
She can still quote me the prices for dozens of major routes from that era. Probably remembers more 40+ years later than the average ICC person knows today.