Originally Posted by
chitownflyer
The call centers were located in DEN, SEA, LAX, SFO, IND, DTW, HNL, IAD, and ORD. I may be missing some of them. AFAIK, the only remaining centers are ORD, HNL, and DTW. Service was miles ahead of the ICCs.
That said, having worked in one for 6 months (IAD), those who were "upper echelon" there, never seemed too concerned with "getting to yes" with a customer. Most of my supervisors seemed to get great satisfaction with telling customers NO when they asked for their help. This was back in 1999. I couldn't help but think to myself at the time..."boy, this will one day come back and bite them in the a$$." Truer words... Now, all of them are without jobs, and scores of the customers they alienated, defected to LCCs like Southwest and jetBlue.
What goes around, comes around, as they say...