Me and the soon-to-be Mrs. BHF spent the weekend in the BA Hilton. We were there using her points (she's like a mega-super-Diamond VIP). I should say that we enjoyed the physical location and setting of the hotel. The room was OK (9th/Top Floor - Bay view), but it was certainly nothing too special. However, the hotel seemed pretty industrial and not really a resort, so that was OK.
Where the hotel really lacked though was service. In fact, the service was kind of non-existent. Some examples:
We asked the concierge to get us tickets to the Niceto Club for a show. He told us to take a cab and buy them ourselves.
As Hilton Honors VIP, we were supposed to get two bottles of water in the room every day (said so in the nice letter we got from the management). Both days we had to ask.
Second day (Friday) of the stay we came back at 4 PM from sightseeing and the room was unmade.
Never got more than 1 (one - that's right) bar of soap. Same old bar had to be used for shower, bath, and sink and a new one was never brought out.
Service in the club was abyssmal - even though most of it is "self-service" (including the alcohol - forgot to bring a flask), if you weren't a handsome, single, young Argentine male - you were just as well off not existing.
Breakfast in the club was nearly inedible (as well as being subject to the same service). Much of the food looked used (like it was yesterday's leftovers from the restaurant) and the rest of it was just not really that tasty. I know beggars shouldn't be choosers - especially those of us who got these points living in Hampton Inns
, but this facility was well below the standard of any international Hilton I've every sat foot in.
The power went out in the middle of the stay and the clock was un-resettable. Of course, the maids didn't bother to try.
Other general annoyances - Internet was more than $10 US and wasn't available free anywhere (although if you sat just right in the lounge - you could get a pretty good signal from somebody else).
Suffice it to say the soon-to-be Ms. BHF was not surprised when the check out desk didn't even bother to ask "how was your stay..."