Originally Posted by
CollegeFlyer
Hmm. Remember when the airlines used to give us bonus miles for booking tickets on their websites, or using automated check-in? And look where that went..
Any guesses on how long before Hilton starts charging a $25 convenience fee to receive housekeeping service, instead of giving bonus points for declining the service?
I can see there is a reason behind all this, they want to cut cost by hiring less maids is the end results.
It is exactly like what you are talking about. Airlines used to have many of its own staff handling call center and checkin. They claim that would be a faster process if you book online, if you do self serve checkin, and also by giving you bonuse miles to attract one to do that. Now no more bonus miles, huge amount of staff got laid off replace by outsourcing companies that use a minimal of staff.
Rather than go green or whatever reason they said, that is just an excuse to cut cost.