FlyerTalk Forums - View Single Post - Call centers - what were they like?
Thread: Call centers - what were they like?
View Single Post
Old Nov 17, 2009 | 10:29 am
  #2  
chitownflyer
 
Join Date: May 2001
Location: Since the BoSox and ChiSox won it, now it is the Cubs turn to take the Series. Go Cubs Go!
Posts: 3,685
Originally Posted by Andy1369
Just wondering what UA's "old" call centers were like before the majority of them were outsourced to India? Were they helpful, nice, and understanding? Where were (are) they based?
The call centers were located in DEN, SEA, LAX, SFO, IND, DTW, HNL, IAD, and ORD. I may be missing some of them. AFAIK, the only remaining centers are ORD, HNL, and DTW. Service was miles ahead of the ICCs.
chitownflyer is offline