FlyerTalk Forums - View Single Post - New Reciprocal Upgrade Benefits with United, Eff. Mid-2010 [threads merged]
Old Nov 17, 2009 | 9:10 am
  #62  
belynch
FlyerTalk Evangelist
All eyes on you!
15 Years on Site
 
Join Date: Jan 2006
Location: A menace to everything in the sky. Yes. Even birds.
Programs: Eh+ Rapid Rolleyes
Posts: 14,522
Originally Posted by CO Insider
companion upgrades on Continental may only be requested two hours or less before departure
Thanks for the feedback. :-:

Just curious -- has anyone that works for the organization ever attempted to do this? It's a royal pain in the . The GA's are never at the gate 2 hours prior to the flight and when they do show up invariably they tell you "there's 082502384023483234 elites already on the list, there's no sense in doing this, so I'm not going to bother."

I don't want to turn this into a deficiency of the companion elite upgrade process conversation, but sometimes it's worth repeating. If someone could just explain the logic in why handling companion upgrades this way is the best system I'd love to hear it.

It seems crazy that we can't add companions to the list at check-in. Minimizing agent interaction saves CO money, right? It also saves aggravation on the customer side too (esp. in EWR).

To CO's credit you guys are great in publishing access to the upgrade list so you can see where your companion is (and that they were actually added), but I, personally, find the whole process to be very .

Just curious -- do CO elite companions get access to E+ if on the same itinerary?
belynch is offline