Hi,

Not sure if this has been addressed. But I could not find any topic on this (could be in the individual programs). Anyway, just came off a flight with Delta and I can tell you I am really shocked beyond means to how non-Medallion members but ST E/E+ are treated (the last time I flew them was April this year). Main complains:

1) No Priority Luggage tag for E+ member flying international
Reason: This is ONLY for Business Elite passengers. IF your luggage tag is not automatically printed with Priority on it, you don't get a tag. Not sure when did ST E+ benefit changed

2) If you fly domestic with no international connection, you pay the checked in baggage fees.
Reason: Only Medallion members gets the exception

3) If you fly international, only 1 checked in bag is free, 2nd bag please pay 50 USD!
Reason: Only Medallion and BE passenger get 2nd bag for free.

4) At airports with Priority lane, ST E/E+ members are not allowed to use them.
Reason: Again only medallion and First class passengers have access.

5) Greetings in the plane, not even any general recognition of ST E/E+ members. Only the business of Medallions are appreciated.

These are some the main items which makes me as a current double E+ member with 2 different ST carrier feel like a 2nd class citizen. I can already see one or 2 rules for general benefit systemwide for ST not being honored.

This is such a sad situation and I am sorry to say that Delta has totally lost my business. I can understand the whole economic excuse situation, but I do not see AA nor UA treating their partner's Elite members with such degradation. This is such a poor way to go.

I will certainly be giving more of my business to the other alliances. Will also certainly write to both AF/KLM and Czech to voice my dissatisfaction, though I know little will happen.

Such a pity that Delta has lowered itself to such a level.

Cheers!