Originally Posted by
Gargoyle
DL customers expect service and are vocal. They compare DL to Emirates and Singapore. WN customers expect nothing and don't complain. They compare WN to Greyhound.
I only have two digs on WN. I don't care for the cattle call, and I don't fly in Y. But they don't charge for checked baggage, and the seat pitch is pretty good. Operationally they execute better than DL could ever dream. While I don't intent to fly them any time soon, I think it's a wash for most travelers and few compare them with the hound.