FlyerTalk Forums - View Single Post - Question Re Email Survey from Marriott

Jul 11, 2003 | 8:33 pm

#4

ejmelton

Join Date: Mar 2003

Location: Midwest United States (and anywhere a cheap fare takes me)

Programs: Marriott (Gold), Hilton (Gold), SWA (CP), Hertz (5*), UA (Nobody), AA (Lifetime Gold)

Posts: 854

Quote:

<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by tcook052:
...other than to bring poor service or surroundings to someone's attention, I often don't bother...</font>

I agree that these things can be a pain. I usually ignored them (unless I had a beef) until I become friends with a Marriott property manager. Then I learned that they "live and die" by those ratings. Both ratings and comments are shared with the staff. The surveys are still a pain, but I think that they are worth doing (although bonus points would be nice :0 ).

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"I was once dissappointed that I didn't get an upgrade, then I saw a homeless man without shoes. Somehow, the upgrade didn't seem all that important."