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Thread: Top 5 Customer Service/Operations issues affecting the new DL
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Old Nov 16, 2009 | 11:00 pm
  #15  
NOLA7460
 
Join Date: Aug 2008
Location: SAV, JAX, BDL, etc.
Programs: DL PM, UA Gold, Marriott Gold
Posts: 173
Originally Posted by Steve007NY
JFK is my home airport, so alas spend FAR to much time there. Leaving? It's wonderful, with the Oasis club in T4 a delightful change, and most of the staff in clubs helpful and friendly.

Arriving? last night, wheels down at 11:15. Bags arrived 12:12. fifty folks on the cab line, finally got into cab at 12:55. Give me almost any airport other than CDG, and at least their trains go somewhere one wants to go.

But all in all, I'd STILL vote IT as numbers 1-4. I can make decisions re: JFK. Wish I could re: award travel, or miles posting, or flights showing without resorting to seatcounter!
Slightly OT...

While I think DL's JFK operation is embarrassing, I don't necessarily mind the transportation options. Connections to LIRR and NYCT. Is it inconvenient? Of course. But it's not any worse (or any pricier) than the comparable operation at EWR.
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